Last updated: 26 October 2026
1. Who we are
Mykonos Luxury is the trading name of Luxury International Ltd, a company registered in England and Wales, Summit House, 170 Finchley Road, London NW3 6BP, United Kingdom. Our office in Greece: Ftelia Beach, Palaiokastro, 84600 Mykonos.
Reservations: +30 217 000 7777 · WhatsApp +44 7985 266477 · info@mykonos.luxury
We manage and rent out each villa on behalf of its owner (“the Owner”). Your booking contract is with us. We are your single point of contact before and during your stay.
2. Words used in these terms
- “You” / “Lead Guest”: the person who makes the booking, aged 25 or over, responsible for everyone in the party.
- “Guests”: everyone staying at or visiting the villa during your booking.
- “Villa”: the property you booked, including its garden, pool and contents.
- “Stay Price”: the total price for the villa for your dates, as shown at booking.
- “Rate”: Flexible or Non-refundable (see Section 6).
3. How your booking works
- You choose a villa, dates and a rate, and pay the amount due at booking.
- We send a written confirmation by email within 24 hours. The contract starts when you receive it.
- The confirmation shows the villa, its registration number (AMA), dates, number of guests, Stay Price, taxes, payment dates and your rate’s cancellation terms.
- If the villa turns out to be unavailable before we confirm, we refund you in full within 7 days.
No 14-day withdrawal right. Under EU consumer law, bookings of accommodation for specific dates have no 14-day “cooling-off” period. Your rights to cancel are the ones in Section 6.
The Lead Guest must be at least 25 years old. Guests under 18 must stay with a parent or guardian.
4. Prices, taxes and what is included
- Prices are per villa per night, in euros, and include VAT where it applies.
- The total you see before you pay includes every mandatory charge. We never add a charge after booking that was not shown.
- Greek Climate Crisis Resilience Fee: charged by the Greek state per villa per night, not per person. For detached villas over 80 m² it is €15 per night from April to October and €4 per night from November to March (€8 and €2 for smaller properties). It is shown separately at booking and paid with the balance. If the state changes the rate, the new rate applies.
- Included: the services listed on the villa page (for example daily maid service, linen and towel changes, pool cleaning, Wi-Fi, utilities within normal use).
- Not included: food and drinks, transfers, a private chef and other extras, unless your confirmation says otherwise.
5. Payment
- The amount due at booking and the balance date depend on your rate (Section 6).
- We accept major credit and debit cards and bank transfer. Card payments are processed over a secure, encrypted connection by our payment provider.
- We send a reminder 7 days before the balance is due.
- If the balance is not paid on time, we contact you and give you 3 more days. After that we may cancel the booking, and the cancellation terms of your rate apply.
- Every payment is confirmed by email, and we issue an invoice from Luxury International Ltd.
6. Cancellation and changes
You choose one of two rates when you book. Your confirmation shows your rate and the exact dates that apply.
This is our general cancellation policy. Cancellation terms may vary from villa to villa. The terms that apply to your booking are always shown on the villa page and in your written confirmation.
Cancellation policy match: if you find the same villa offered with a different cancellation policy, tell us before you book and send us the link. We will match that cancellation policy and also give you complimentary travel insurance.
| Flexible | Non-refundable | |
|---|---|---|
| Price | Standard price | About 10% below Flexible |
| Paid at booking | 30% (100% if arrival is less than 20 days away) | 40% (100% if arrival is less than 30 days away) |
| Balance due | 20 days before check-in | 60 days before check-in |
| Cancel 20 days or more before check-in | Full refund | No refund |
| Cancel 8–19 days before check-in | 50% of the Stay Price refunded | No refund |
| Cancel 7 days or less before, or no-show | No refund | No refund |
| Change dates (once, free) | Up to 20 days before check-in | Up to 60 days before check-in; no refund if new dates cost less |
| Change guest names | Free | Free |
- New dates must fall within 12 months of the original check-in date, subject to availability. If they cost more, you pay the difference.
- How to cancel or change: email info@mykonos.luxury with your booking number. It takes effect when we receive it (Greek time), and we confirm in writing within 24 hours. Days are counted back from the check-in date.
- Refunds go back to the card or account you paid with within 14 days, with no deduction for card or bank fees.
- Leaving early or fewer guests: unused nights and absent guests are not refunded on either rate.
- If we must cancel (for example, the villa becomes unusable): you choose a full refund within 7 days, or another villa of the same or higher standard at no extra cost.
- Official travel bans: if the Greek authorities ban travel to Mykonos, or all flights and ferries to the island are suspended on your check-in date, you may move your stay free of charge to dates within 18 months on either rate. Flexible bookings may instead take a full refund.
- We strongly recommend travel insurance covering cancellation, illness and travel disruption.
7. Security deposit and damage
- Each villa page shows the security deposit amount. It is separate from the Stay Price.
- It is held on the Lead Guest’s credit card (a pre-authorisation) at check-in. We do not take cash deposits.
- At check-in we walk through the villa with you and note any existing marks or damage, with photos.
- The hold is released within 7 days after check-out if there is no damage.
- If there is damage, missing items or extra cleaning beyond normal use, we send you photos and a written cost (invoice or quote) before charging. You have 5 days to reply. We only charge the documented cost, never more than the deposit without your agreement. Accidental breakage of low-value items (glasses, plates) is not charged.
8. Check-in, check-out and house rules
- Check-in from 15:00, check-out by 11:00. Late check-out or early check-in is possible if agreed in writing in advance; the price is quoted when you ask.
- Please give us your arrival details and a copy of each adult guest’s passport or ID before arrival. Greek law requires us to keep guest details.
- Quiet hours: 14:30–18:00 and 23:30–08:00. Please respect neighbours at all times.
- Smoking is allowed outdoors only.
- Please do not move furniture between rooms or outdoors without asking us.
- Pets only with our written approval before arrival.
- Water is scarce on the islands. Please use water and electricity responsibly and switch off air conditioning when doors and windows are open.
- Do not bring gas bottles, fireworks or other flammable or pressurised items into the villa.
- Lock doors and windows and use the safe when you go out.
9. Number of guests, visitors and events
- Only the number of guests in your confirmation may stay overnight.
- Day visitors are welcome up to the villa’s maximum occupancy, with notice to us.
- Parties, weddings, photo or film shoots and other events need our written approval in advance. We may require an event fee, extra security, insurance or a higher deposit.
10. Our responsibilities
- The villa will match its description and photos, be clean on arrival, and meet Greek safety rules for short-term rentals: fire extinguisher, smoke detectors, first-aid kit, electrical safety certificate and liability insurance.
- We are available 24/7 during your stay and fix problems as fast as reasonably possible.
- Staff (housekeeping, pool, garden) enter only at times agreed with you. For anything else we give at least 24 hours’ notice, except in an emergency (for example a water leak or fire).
- We are responsible for damage or injury caused by our fault or the Owner’s fault, or by a defect in the villa. We are not responsible for loss caused by you or your guests, by third parties we do not control, or by events outside anyone’s control. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, or any right you have as a consumer that cannot be excluded by law.
- We are not responsible for valuables left outside the safe, or for indirect costs such as missed flights, except where caused by our fault.
11. Your responsibilities
- Look after the villa and follow the house rules. You are responsible for damage caused by you or your guests beyond normal wear and tear.
- Pools and hot tubs have no lifeguard. Children must be supervised by an adult at all times near water. No diving, no glass near the pool, and no swimming after drinking alcohol.
- Tell us before arrival about any serious medical condition or allergy (including bee or wasp allergies) we should know about in an emergency. Bring your own medication.
- Every guest needs valid travel documents for Greece.
Serious breaches. If guests seriously breach these terms (for example violence, illegal activity, deliberate damage, more overnight guests than booked, or repeated noise after a written warning), we may end the stay early. We will warn you first unless there is a risk to people or property. In that case unused nights are not refunded.
12. Problems during your stay
- Tell us straight away by phone or WhatsApp, with photos if you can. We cannot fix what we do not know about.
- If something important cannot be fixed within a reasonable time (for example no water, pool or air conditioning for more than 24 hours), we offer a fair partial refund or an alternative villa.
- Weather (wind, heat, rain) is not a defect and is not refunded.
- If the villa becomes unusable because of fire, flood, an official order or another event outside our control, we move you to another villa of similar standard or refund the unused nights.
13. Extra services
- Private chef, transfers, car and yacht hire, restaurant and club reservations are optional. Each has its own price and cancellation terms, shown when you book it.
- Yacht and aviation bookings are covered by our Yacht Charter Terms and Aviation Charter Terms.
- Some services are provided by trusted local partners. We tell you who provides each service before you pay.
14. Your personal data
We use your details only to manage your booking, meet legal duties (including guest registration and tax reporting to Greek authorities), and contact you about your stay. We share them only with the Owner and service providers who need them for your booking. We never sell your data. Marketing emails only with your consent, and you can unsubscribe at any time. To ask what data we hold or to exercise your rights under the GDPR, email info@mykonos.luxury.
15. Complaints, disputes and governing law
- Complaints: email info@mykonos.luxury. We reply within 5 working days and aim to resolve it within 14 days.
- Out-of-court resolution: if we cannot agree, you can contact the Greek Consumer Ombudsman (www.synigoroskatanaloti.gr). You can also contact the European Consumer Centre in your country for free advice.
- Governing law: these terms are governed by Greek law, because the villa is in Greece. This does not remove any mandatory protection you have under the consumer law of the country where you live.
- Courts: disputes go to the courts of Syros (Cyclades), unless the law gives you the right to bring a claim in your own country.
- If any part of these terms is found invalid, the rest still applies.
- These terms are written in English. If we provide a translation and there is a difference, the English version applies.